Pricing & Policies
Counselling Fees
One simple session fee, no packages and no lock-in contracts. Investing in your mental health is one of the most valuable things you can do. All prices are in AUD.
Counselling Fees
Sessions are booked one at a time, with no prepaid packages. The same fee applies whether your session is online or in person, with no location surcharge.
| Session Type | Included | Per Session | Total |
|---|---|---|---|
| Counselling session (up to 60 min) | 1 session | $156.00 | $156.00 |
| Card processing | Per payment | $4.25Added at checkout | $4.25 |
| Total per session | 1 session | $160.25 | $160.25 |
Sessions run up to 60 minutes with the counsellor you choose, by phone or video. The fee is the same either way, and you are free to switch counsellors at any time if someone else would be a better fit.
Concession rates
Going through a tough time financially? Ask about concession rates. We cannot promise a reduced fee in every case, but we would rather have the conversation than have you go without support, and we will work with you where we can.
NDIS participants
NDIS participants are fully covered if their plan is plan managed or self managed. Agency-managed (NDIA-managed) plans cannot claim counselling — get in touch before booking and we will explain the options.
Medicare & mental health plans
Counselling is not claimable under Medicare, and a GP Mental Health Treatment Plan cannot be used toward a session here. That is not an Anytime Counselling policy: Medicare's Better Access scheme covers psychologists, psychiatrists, and accredited mental health social workers and occupational therapists, and does not extend to counsellors.
The upside is that there is no GP referral to chase, no mental health care plan, no diagnosis, and no complicated intake process. In many cases the full session cost with a counsellor is less than the out-of-pocket fee with a psychologist. If a rebate is essential to you, please say so before you book.
How Payment Works
Anytime Counselling uses Stripe to manage all client payments, a secure and globally trusted platform that encrypts and protects your card details.
Card registration required
A credit or debit card (Visa, Mastercard, or Amex) must be stored securely via Stripe before your first session. Your card details are encrypted and never seen or stored by Anytime Counselling directly.
Charged at session start
Payment is automatically charged to your stored card at the time your session commences. You don't need to do anything on the day.
Packages charged upfront
The full package amount is charged in a single transaction at the time of your first session in the package, unless otherwise agreed in writing.
GST invoices emailed automatically
A tax invoice (receipt) is automatically generated and emailed to you after each payment via Stripe. All fees are in AUD incl. GST.
Sessions will not proceed if no valid payment card is on file. Please ensure your card details are current. Update them at least 24 hours before your next session via your client portal.
Cancellation Policy
This policy applies to all counselling sessions and exists to protect appointment availability for every client.
| Notice Given | Fee Charged | How It Works |
|---|---|---|
| More than 48 hours notice | $5 admin fee | Covers the card processing already incurred. Appointment is released for rebooking. |
| Within 48 hours | 50% of session fee | Card on file is charged 50% of the session fee. Appointment is released for rebooking. |
| Within 24 hours | 100% of session fee | Full session fee is charged to the card on file. |
| No-show (no contact) | 100% of session fee | Full session fee is charged to card on file. Rebooking not available until fee is settled. |
How to cancel
Use the cancellation link in your booking confirmation email, or send an email to the address in your confirmation. Notice is calculated from the time your email is received. If something has happened and you cannot get to a computer, call or text.
Running late
Sessions commence and conclude at the scheduled time regardless of late arrival. The full session fee applies. More than 15 minutes late without contact is treated as a no-show.
Discretion for genuine hardship
Cancellation fees are waived at our team's discretion for illness, emergency, bereavement, or crisis.
Refund Policy
Single Sessions
Fees for completed single sessions are non-refundable. If you are unsatisfied, please raise concerns with our team directly so they can be addressed promptly.
Session Packages
Packages are non-refundable once purchased. Unused sessions cannot be transferred to another person or converted to a different service type. Packages expire 12 months from purchase.
Exceptional Circumstances
In cases of verified serious medical emergency, death of an immediate family member, or other extraordinary circumstances, our team may at her sole discretion offer a pause/extension, credit, or partial refund of unused sessions.
Australian Consumer Law
Nothing in this policy limits or excludes any rights you may have under the ACL. You may be entitled to a remedy where a service has a major failure, is not provided with due care and skill, or is not fit for the agreed purpose. This policy's no-refund position applies to change-of-mind or voluntary discontinuation only and does not affect your statutory rights.
General Information
Anytime Counselling reserves the right to review fees annually. Existing package holders will not be subject to fee increases during their current package period. Counselling and counselling sessions are not currently claimable under Medicare or private health insurance. Anytime Counselling is not currently a registered NDIS provider. Please enquire directly if you are self-managed or plan-managed.
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