Question 1

What services do you offer?

Accepted Answer

Anytime Counselling offers individual counselling, NDIS counselling, and workplace (EAP) counselling, all delivered remotely across Australia by phone or video. Our counsellors support people with anxiety, depression and low mood, burnout and work pressure, grief and loss, relationships, trauma, self-esteem, boundaries, and life transitions.

Question 2

How much do sessions cost?

Accepted Answer

Sessions are $156 plus $4.25 card processing, for up to 60 minutes with the counsellor you choose. There are no packages and no lock-in contracts — you book one session at a time. The fee is the same whether you meet by phone or video. Concession rates are available by arrangement; if cost is the barrier, ask us and we will work with you where we can.

Question 3

Can I choose my own counsellor?

Accepted Answer

Yes, and we think it matters. You read the profiles of our Australian-based, qualified counsellors and choose the person who feels like the right fit, rather than being allocated whoever happens to be free. If it turns out not to be the right fit, you can switch counsellors at any time without having to explain yourself.

Question 4

How soon can I get an appointment?

Accepted Answer

Usually within 48 hours. There is no public waitlist, no GP referral to chase, and no drawn-out intake process. Create a free account, choose your counsellor, and book from their live availability — including early mornings, evenings and weekends.

Question 5

Do I need a GP referral or a mental health care plan?

Accepted Answer

No. Counsellors are not covered by Medicare the way psychologists are, which means no referral, no mental health care plan, no diagnosis, and no complicated intake. In some cases the full session cost with a counsellor is less than the out-of-pocket fee with a psychologist. Some private health funds provide a rebate for counselling, so it is worth checking your policy.

Question 6

Are sessions by phone or video?

Accepted Answer

Whichever you prefer, and you can change between them session to session. Video runs through our secure client portal — no separate app and nothing to install. If you would rather talk without a camera, your counsellor will call you at your appointment time. The fee is identical either way.

Question 7

I am an NDIS participant. Am I covered?

Accepted Answer

NDIS participants are fully covered if their plan is plan managed or self managed. Agency-managed (NDIA-managed) plans cannot claim counselling — please get in touch before booking and we will explain the options. Support coordinators and plan managers are welcome to contact us on a participant’s behalf.

Question 8

How does payment work?

Accepted Answer

Anytime Counselling uses Stripe for all payments. You securely store a credit or debit card (Visa, Mastercard, or Amex) before your first session. Payment is charged to your saved card at the time your session commences, so there is nothing to do on the day, and a tax invoice is emailed to you automatically. Sessions do not proceed without a valid card on file.

Question 9

What is the cancellation policy?

Accepted Answer

Cancel with more than 48 hours notice and a $5 admin fee applies, which covers the card processing already incurred. Within 48 hours, 50% of the session fee is charged. Within 24 hours, or if you do not attend, the full session fee applies. Cancellation fees may be waived at our discretion for illness, emergency, bereavement, or crisis. Cancel through the portal or by email — if something has happened and you cannot get to a computer, call or text.

Question 10

Do I need to be in crisis to book?

Accepted Answer

Not at all. You do not have to be falling apart to talk to someone, and we are firm believers in dealing with the small stuff before it snowballs. You do not wait for your car to break down before servicing it; your mental health deserves the same proactive care. Anytime Counselling is not a crisis service — if you or someone else is in immediate danger, call 000, or Lifeline on 13 11 14.

Question 11

Is my information confidential?

Accepted Answer

Yes. Sessions and client information are handled in line with the ACA Code of Ethics and applicable privacy legislation. Your information is never shared without your explicit consent, except where required by law. Because sessions happen wherever you are, there is no waiting room and no local office to be seen walking into.

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